With DESK your site works without interruptions, always!

If the site is working with bugs, then customers leave along with the proceeds. DESK helps to increase and retain the flow of satisfied customers. The service instantly finds errors in the code, shows how convenient the site is for people and how to optimize it. And this is done by one program, not a staff of developers!.

The first month is free.

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Why do business need APM?

Main function of APM (Application Performance Monitoring) —

it is control of performance, availability and convenience

use of your site or application.

IT DESK

protects online income from periodic website crashes.

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Marketing DESK

links technical and marketing metrics so you can earn more.

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Sales DESK

improves the digital user journey, which increases customer loyalty, which means your income.

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Fewer mistakes - more profit.

Now a failed payment system, a non-working product card, a slow-working website will remain only in nightmares. DESK instantly finds errors and shows them on the dashboard up to the point in the code!

Tired of looking for errors in the code with the whole team? Do you want to make only working releases?

DESK is a service for monitoring the performance of an AI-powered website. This is automatic monitoring of the entire infrastructure, instant bug search and test releases.

The first month is free.

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All in one

DESK — это множество полезных инструментов для разработки и системного администрирования в одном сервисе.

The combination of deterministic artificial intelligence and machine learning algorithms automates the process of finding problems. So, the system instantly finds anomalies or errors and shows them immediately at the code level.
DESK will detect problems before they affect users. Time will not be wasted in finding errors, but only to correct them. Incidents are conveniently tracked thanks to dashboards with vertical or horizontal process building.
Test code for errors. DESK combines real user testing and synthetic testing for updates.
Test code for errors. DESK combines real user testing and synthetic testing for updates.

Companies that trust us

DESK is a SaaS platform based on the Klyuch-Astrom commercial solution, which is already used by top companies in Russia.

Who needs DESK?

Small and medium
e-com business:

uninterrupted operation of the site
will pay off in less than a month!

Anyone who sells their services and products online:

client payments and third-party billing services are under tight control.

Mobile app creators:

Application release time is reduced to 30 days - no errors or improvements.

Who needs DESK?

System administrators

Service quality managers

Monitoring of servers and

virtual resources

Evaluation of external metrics, analysis of logs

Infrastructure monitoring

DevOps, Software developers,

Network Engineers, Analysts

System Engineers, Specialists

by information security

Release test

Code quality control

SRE-инженерам

Service reliability engineers

Site Reliability Engineering

Architecture Inventory

IT service

Service performance

Comparison with competitors

Comparison
with competitors

Other
DESK
There is no error search down to the code level.
Reduced functionality: only errors, or only analysis, or only test releases.
Complicated setup. For example, in order to start monitoring, you need to configure Apache and the MySQL database, then configure PHP.
No technical support.
There are no flexibly customizable dashboards.
Doesn't track all customer transactions
DESK
Finds errors instantly and shows you where they are.
You install OneAgent and monitoring starts.
This is the first service on the market that has everything: code analysis, users, releases. At the same time, all this data is consistent with each other, giving you a single view of all systems.
You track the entire customer journey: from the moment he entered the site until he left. All his actions are in front of your eyes.

Feel free to contact us with any questions:

Contact us
with any questions:

we will help you install the agent and set up dashboards.

Who are we?

DESK is a SaaS-platform based on a ready-made commercial solution «Klyuch-Astrom», but only with affordable tariffs for medium and small businesses.

We have been working since 2014. www.ruscomtech.ru

We have been working since 2014. www.expert-apm.ru

More than

25

large

clients

Up to

50%

Improving MTTR

(восстановление)

after failures)

Up to

3 сек

Speeding up

transactions on the site

From

30%

Reducing exit time

applications to the market

How is implementation going

1
After that, infrastructure monitoring begins. Information is collected automatically.
2
После этого начинается мониторинг инфраструктуры. Сбор информации происходит автоматически.
3
You get the result on visually understandable panels - dashboards.
Instructions Begin
You leave us a request.
We contact you.
We help to install DESK.
We will tell you how to use the system.
Help

Бесплатный период месяц

Dashboard for business

Want to know what tools to start with?
Watch some helpful DESK video tutorials

Watch

How do you pay for DESK?

We do not limit you in functionality.
to the service, you can use all its tools.

Payment is made

By the number of agents on the servers

One agent analyzes 16 GB of random access memory (RAM) of the server. That is, the DESK agent is located on the server where you might have a website, telephony, 1C, etc. Moreover, if your site can reach 20,000 pages - a volume of typically larg marketplaces, and still 1 agent is enough for you.

Визиты пользователей – это общее количество пользователей за месяц, которые вы можете анализировать с помощью множества технических и бизнес метрик. Например, узнать как, работает ваш сайт в разных регионах, и насколько довольны клиенты его работой
Воспроизведение сессий похоже на знакомый многим вебвизор, но с расширенным функционалом: вы не только можете посмотреть, какие действия совершал пользователь, но и как отработал в это время код страницы, есть ли в нем ошибка.
Синтетический мониторинг – это имитация действий, которые могли бы совершить пользователи или внешние системы, с последующим анализом результатов этих действий. Подходит для тестирования цифровых продуктов, чтобы выпускать их на рынок без ошибок.

Want to understand what tools and technologies are included in DESK? We have collected them all in one section.

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Tariff plans

«Welcome»

The minimum required set of options.

Access to all functionality in the first month

5000 rub
  • 10 агентов
  • 100000 visits
  • 10000 session replays
  • 10000 synthetic tests

Contact us if you require setup assistance

Select tariff

«Start»

The minimum required set of options.

Access to all functionality in the first month

5000 rub
  • 1 agent
  • 6000 visits
Select tariff

«Selective»

Customize options to fit your needs

9900 rub
  • agents
  • visits
  • session replays
  • synthetic tests

«Maximum»

Complete set of options

70000 rub
  • 10 агентов
  • 100000 visits
  • 10000 session replays
  • 10000 synthetic tests
Select tariff

1 agent is used on servers with up to 16 GB RAM
Visits - the total number of user sessions for the selected period

The first month is free

Use all the features of the DESK service

Try

Cases

We saved up to 1 million rubles on site downtime and instant search.
More details >>

Small business, one for all: set up an IT and business process analysis system for the owner.
More details >>

В три раза увеличили поток клиентов на сайт "Технодом" в Казахстане.
More details >>

Аnswers to your questions

The only difference is in the restrictions on the number of agents, user visits, session replays and synthetic tests.
The data from the agent is transmitted to the DESK server via an encrypted channel. The DESK service does not provide your data to third parties.
Agent — is a program that is installed on a server running Linux or Windows (depending on what software you want to monitor). It automatically finds the installed software and starts monitoring it. You can configure monitoring policies in more detail through the DESK monitoring control cabinet.
Visits show how many users visited your site in a certain period of time (month).
This tool allows you to view the user's path, see where he clicked and in which fields he entered data (the data itself is masked). It also allows you to see the moment the error occurred for the user, if any.
The required amount is calculated based on the server's RAM. 1 agent = 16 GB RAM. That is, if you have 16 GB of RAM or less on the server, then a single agent is enough for you. If, say, 24 GB, then you already need two agents. Also, the amount of RAM on the servers is summed up, for example, you can monitor two servers of 8 GB each, and for this you need only one agent.
Of course, we have an online chat connected, and you can write questions by mail. Our technical support service will help you resolve issues with the installation and configuration of monitoring. It's free.
Of course, we have an online chat connected, and you can write questions by mail. Our technical support service will help you resolve issues with the installation and configuration of monitoring. It's free.

Free consultation

The DESK team will analyze errors and help you understand how well your site or application is built. Especially relevant for businessmen who want to test their developers.

I want a consultation
  • Describe the problems you are facing in your letter and provide a link to the site.
  • We will install DESK on your site. To do this, you can use our minimum rate.
  • Let's analyze.
  • We'll point out the problems.
  • We will explain how to correctly communicate problems to development.
I want a consultation

Get started with DESK to understand

1

what are the malfunctions

2

what systems are at risk

3

where code optimization is required

4

how to find errors that reduce profits

The first month free.

The first month free. Если у вас остались вопросы, то мы на связи. Поможем установить агент и настроим интересующие вас метрики.
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Cases

The second largest bank in Russia: increased the productivity of the team
More details >>
The largest Russian provider of digital services and services: reduced the release time of releases without errors to a month
More details >>

Аnswers to your questions

The only difference is in the restrictions on the number of agents, user visits, session replays and synthetic tests.
The data from the agent is transmitted to the DESK server via an encrypted channel. The DESK service does not provide your data to third parties.
Agent — is a program that is installed on a server running Linux or Windows (depending on what software you want to monitor). It automatically finds the installed software and starts monitoring it. You can configure monitoring policies in more detail through the DESK monitoring control cabinet.
Visits show how many users visited your site in a certain period of time (month).
This tool allows you to view the user's path, see where he clicked and in which fields he entered data (the data itself is masked). It also allows you to see the moment the error occurred for the user, if any.
The required amount is calculated based on the server's RAM. 1 agent = 16 GB RAM. That is, if you have 16 GB of RAM or less on the server, then a single agent is enough for you. If, say, 24 GB, then you already need two agents. Also, the amount of RAM on the servers is summed up, for example, you can monitor two servers of 8 GB each, and for this you need only one agent.
Of course, we have an online chat connected, and you can write questions by mail. Our technical support service will help you resolve issues with the installation and configuration of monitoring. It's free.
Of course, we have an online chat connected, and you can write questions by mail. Our technical support service will help you resolve issues with the installation and configuration of monitoring. It's free.

Just try

1

do not waste time looking for errors in the code

2

automatically monitor the entire infrastructure

3

release releases without bugs

The first month free. Если у вас остались вопросы, то мы на связи. Поможем установить агент и настроим интересующие вас метрики.

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